The World's Leading
Pop & Jazz Orchestra

Winner of 4 Grammy Awards
24 Grammy Nominations

Privacy- and cookiestatement Metropole Orkest May 2018

Privacy- and cookiestatement Metropole Orkest May 2018

Stichting Metropole Orkest is respecting the privacy of its website’s visitors and ensures that the personal information you provide is being kept confidential. Personal data is being processed according to the requirements of the General Data Protection Regulation (GDPR) and/or other applicable legislation.

1. Data processing

a. Purposes

Your personal data will be processed by us for engaging and performing activities and/or agreements to provide information, services and/or goods and managing the resulting relationships therefrom, including the performance of activities aimed at increasing our customer data base. Besides we will process personal data if there is legal obligation for that, such as Tax Laws.

b. Categories of personal data

We are processing the following personal data:

  • First name and last name
  • Gender
  • Date of birth
  • Address data
  • Phone number
  • E-mail address
  • IP-address
  • Other personal data being provided by yourself actively, like by completing your profile on our website, in correspondence or on telephone
  • Data about location
  • Data about your activities on our website
  • Data about your browsing activities across different websites
  • Contact data of customers through a mobile app
  • Type of the internet browser and device being used
  • Bank account number

Besides we are processing data of persons under 16. Our website and/or services don’t have any intention to gather data about visitors of our website being under 16, unless consent thereto is given by the holder of parental responsibility over the child. However we can’t directly check if a visitor is under 16. So we’d like to advice anyone who is holding parental responsibility over a child to be involved with the online activities of their children, to prevent any data about their children being gathered without consented upon. If you think we might have gathered any personal data of a person under 16 without consent, then please contact us at and we will remove these data.

c. Automated decision-making

Stichting Metropole Orkest is not taking decisions based on the automated processing of data about any matters which could have substantial consequences for persons. Being meant are decisions taken by software programs or computer systems, while not any human (like an employee of the Stichting Metropole Orkest) is being involved in this decision making process.

d. Retention policy

If you fill in a contact or application form on our websites or send us an e-mail, the data you send us will be saved as long as will be necessary for the complete answering and handling based on the character of the form or the content of your e-mail.

e. Sharing of personal data with third parties

Stichting Metropole Orkest is sharing personal data with several third parties if this necessary for the execution of the agreement and to fulfill possible legal obligations. We will conclude a data processing agreement with companies delivering data processing services for us to ensure the same level of security and confidentiality of your personal data.Stichting Metropole Orkest will stay responsible for the processing. Besides it can occur that we are providing your personal data to third parties. We will only do this with your explicit consent.

f. Security of personal data

We value the security of your data and we will provide suitable technical and organizational safeguards to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized alteration. If you are having the impression your data aren’t secure enough or if there is any sign of abuse, then please contact us on Stichting Metropole Orkest has safeguards like the following in place to prevent your personal data:

– TLS (formerly known as SSL): we are transmitting your data through a secured internet connection. You can recognize this by seeing the address in your browser starting with ‘https’ and the padlock in this same line.

– DKIM, SPF and DMARC are three internet standards which we use to prevent you receiving mails, seemingly on our behalf, which are infected with computer viruses, are spam or are being meant to obtain personal (password) data.

– DNSSEC is an extra security (supplementary to DNS) for the conversion of a domain name to the IP-address (server name) which is coupled therewith; this is being provided with a digital signature. You can check this signature automatically. This makes it possible to prevent you being diverted to a false IP-address.

2. Click behavior and visit data

The websites’ general visitor data is being tracked. In particular the IP address of your computer, user name, time of extraction and data that the browser sends are being registered and used for statistical analysis of visits and clicks on the websites. By doing sowe can optimize the operation of our websites. We do try to anonymize these data as much as possible. This data will not be provided to third parties.

3. Use of cookies

We are using functional, analytical and tracking cookies when offering electronic services.A cookie is a simple small data file which is being sent together with website pages and stored by your browser on the hard drive of your computer, tablet or smartphone.

We use cookies with a purely technical functionality. These will enable the website to function properly and, as an example, to remember your settings and preferences. These cookies are also being used to ameliorate and optimize the website. Besides we are using cookies to monitor your browsing behavior so we can offer you suitable content and advertising.

When you first visited our website we already informed you about these cookies and have asked your consent for the use thereof. It’s possible to disable cookies by changing the settings of your browser. Also you can remove all information which was being saved before by changing the settings of your browser.

4. Google Analytics

We use Google Analytics to track how users use our websites and how effective our Adword sadds on Google search result pages are. The information thus obtained, including the address of your computer (IP address), is being transferred to and stored by Google on servers in the United States.Please read Google’s privacy policy for more information as well as the specific Google Analytics privacy policy.

Through our websites cookies are placedas part of the Google Analytics-service. Google uses this information to track how our websites are being used, to report on the websites to us and to offer information to its advertisers about the effectiveness of their campaigns. Google may provide this information to third parties if Google is required to do so by law, or in so far as these third parties process information on behalf of Google.We have no influence on this.

5. Facebook and Twitter

Our websites include buttons to promote or share pages on social networks Facebook and Twitter.These buttons are produced by code being provided by Facebook and Twitter itself. Inter alia, this code will leave a cookie on your computer. Please read the privacy statement of Facebook and Twitter (which may change regularly) to see how they handle your personal data which is processed with this code.

6. Newsletter

Stichting Metropole Orkest offers a newsletter to inform interested parties of news about musical events, services and related matters. Your email address will only be added to our list of subscribers with your explicit permission. Each newsletter contains a link allowing you to unsubscribe. The newsletter’s list of subscribers will not be provided to third parties.

7. Access, correction and right of objection

If you have any relationship with us, you will have the opportunity to access your personal information upon written request. If the statement provided by us contains inaccuracies, you may request in writing to change or remove the data. In addition, you can notify us in writing if you do not want to be contacted with information about our products and services by notifying it at the following address:

Stichting Metropole Orkest
Heuvellaan 33
1217 JL Hilversum
The Netherlands

Chamber of Commerce no. 58400214

To be sure this request is filed by you, we ask you to submit a copy of your identification card with the request. Please make sure your photo, MRZ (machine readable zone), ID number and social security numbers etc. are unreadable, to safeguard your privacy. We will react on your request as soon as possible, but within four weeks.

8. Customize privacy statement

We reserve the right to modify this privacy statement. Changes will be published on our website.